Wireless Expense Management, Optimization and Help Desk
Wireless Management Services
Optimize your Wireless technologies. Control your wireless expenses.
Wireless technology complexity, deployment and expenses are growing. Enterprises are increasingly relying on wireless services which make up a large percentage of telecom spend and is now a number one priority on the radar screen of most large companies. The wireless environment is extremely dynamic that creates numerous opportunities for overspending and driving the need for wireless expense management (WEM).
Working with Audit-Tel greatly simplifies wireless technologies and significantly reduces your wireless spend. Audit-Tel designs and manages effective wireless technology programs. Your custom program puts you in control of your mobile devices, services and expenses.
Utilizing Audit-Tel’s Streamline® WEM services means you have enhanced the visibility of your wireless spend and are proactively managing your wireless technologies expenses thus putting you in greater control of making informed decisions wireless. Audit-Tel’s Streamline WEM solution can stand alone or as a part of a complete telecom lifecycle management solution. Streamline WEM service is designed to reduce costs through the combination of a comprehensive wireless audit, followed by monthly pro-active auditing and bill payment. Our wireless mobility management solution also includes vendor management, provisioning, helpdesk and end-user support. We give you unparalleled visibility into your organization’s proliferation of wireless devices and provide an effective mechanism for enforcing corporate policy around mobile device usage enterprise wide.
Streamline® Wireless Expense Management also includes:
Inventory Management - An up-to-date inventory is compiled and maintained consisting of all wireless devices that are in use throughout your organization. You will know exactly which devices are being used - and by whom. Our systematic solution enables strict control over wireless spending.
Auditing and Cost Management – You benefit from complete wireless invoice management services, including timely bill processing and auditing. We identify wireless problems as they arise and correct them before they result in unnecessary expense. We verify billing against all contracted rates, terms, and conditions and we match the billing against your inventory to avoid errors and overspending.
Service Optimization – All wireless usage is routinely monitored we analyze and perform monthly rate plan reviews, corporate pooling, consolidation analyses, no-low usage analyses and expired-employee reviews to optimize your wireless spend.
Mobile Device Management – We provide mobile device management solutions that allow you to define and enforce corporate security settings, configurations and application policies, while giving you complete visibility into and control over the wireless devices used across your enterprise.
Full Support Help Desk Services
Streamline® also offers professional assistance with a single point of contact to handle all of your corporate wireless issues and user problems. We customize a skilled team of wireless professionals to respond to employee inquiries, manage requests for change or repair. We stay in constant contact with you and your vendor to ensure that orders are completed as expected, while providing excellent end-user support.
Your support team handles each service request within the guidelines of each client's specific policies. Service requests can include:
- Ordering new phones
- Canceling and replacing lost phones
- Fixing and/or replacing malfunctioning phones
- Billing issue inquiries
- BES Administrator
- Other day-to-day problems and issues
Best of all, you gain access to Audit-Tel’s wireless talent, experienced management specialists, who assess, audit, plan, design, integrate, deploy and manage your wireless program.
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