Companies that operate in dynamic environments requiring a significant number of telecom service changes, whether wireline, wireless, data or hardware related, understand just how time consuming and demanding that function can be. Audit-Tel’s trained telecom professionals can effectively handle all of the underlying detail work associated with help desk support, break fix, ordering, installing, validating and / or handling the individual tasks associated with modifying services at an existing location.
Our mission became to change how the telecommunications market operates by offering unbiased, competitive, and innovative communications support solutions that focus on reduced pricing, rapid service restoral, and strong knowledge of our clients’ networks. Already having experience in TEM, we were able to identify waste in equipment purchases, enforce vendor accountability, and provide immediate cost improvement.
Audit-Tel has built a highly trained support team that is able to delve deeper into our clients’ telecom networks and peel away the layers of misguided information. We enlighten and supply our clients with the information they need to have sustainable and reliable communications networks.
Help Desk - PhoneCare Rx
With Audit-Tel, you can take comfort in knowing your HelpDesk is available 24/7, 365 and finding a solution to your request is just as important to us as it is to you. Our live, knowledgeable support is ready to help solve your problem and get you up and working as soon as possible, addressing your call with speed and accuracy. With Telecom and Data experts that man and support your current technology infrastructure, Audit-Tel cuts through the clutter to solve the problem. Please contact us to talk about how we can customize a cost-effective help desk solution that will fit and support your organization’s needs.
Our 24/7 helpdesk does not pass the buck on any of our clients’ network issues. Our team members own each incident ticket they are assigned and work that ticket to its completion, utilizing proven escalation models and incident manager tools. Our service team is equipped with the certifications and skills that are imperative to analyzing and troubleshooting issues to identify the actions necessary to keep our clients’ networks active and operational. Audit-Tel’s leads the industry in mean time to restoral (MTR), which allows you to generate more revenue for your company.
MACD-Ordering Services
Worry-free customer assistance extends to Audit-Tel’s move, add, change or disconnect MACD-Ordering Services for managing your voice, wireless and data lines. Whether you need to move the location of a voice or data line, add services to an existing line, change services or disconnect a line, Audit-Tel works to your benefit to complete the task effectively, quickly and with minimal associated costs.
Below are some benefits of our MACD-Ordering Services:
- New services implemented with the most cost-effective rates
- Services ordered with the correct service providers
- Invoices sent to the appropriate bill payment location
- Auditing of all charges to guarantee accurate billing
- Assure that disconnected services are actually removed from billing
- All rendered services are within current contractual rates and SLA’s
- Continual project management / service order lifecycle ensures no detail is missed